FAQ's

 

 

Welcome to our Frequently Asked Questions page for all matters Chateau du Savon, we update this page from time to time so please look out for new information.

New UK post Brexit Cosmetic Regulations March 31st 2021

See our blog for full details, however all cosmetics from France are now listed on the UK SCPN portal. The Responsible Person is listed below for these soaps save for Jura Products where we are the Responsible Person.

 

The address of our RP for all French market soaps we sell (except for Savon Jura) in the UK is :

La Savonette Marseillaise Ltd, Flat 801, Lanyard Court, 24 Neille Cressall Way, Bow, London, E3 4RQ

Free Stuff !

We love to offer our customers "random acts of kindness" so every day we pop in free stuff to certain orders, its just what we do !

What is your environmental ethos ?

We are an Eco-business focused on environmental sustainability through our whole supply chain, on that basis we don't sell hard plastics that do not recycle. 

What packaging can I expect to receive ?:

We do not use any plastic / bubble wrap / non recyclable material, all material will be able to be placed in your kerb side collection boxes.

Ingredients on naked soaps :

We are a low waste / paperless business, The Ingredients for all naked soap products are listed online, and should be checked at the point of purchase, if you would like a copy please print or screen shot the listing for your own records. If you request a list to be sent with your order we will gladly do so.

French Soap marked “Fabrique Marseille”

We are a distributor in the UK for our supplier, the supplier is responsible for all CPNP regulatory administration, the name and address of the supplier for all questions is:

Foufour Entreprise

130 / 190 Av de la Rasclave
Z.I. St Mitre
13400 AUBAGNE
France

What Packaging material do you use ?

Packaging will be cardboard, tissue paper, void fill, corrugated paper, paper tape, paper address labels etc, all items can be recycled and nothing will be wasted.

What is your packaging supply chain like ?

We do all we can to ensure our suppliers only ship in cardboard and recycled materials, and this is the case in 99% of cases. Any plastic cello wrap we do experience is recycled into eco-bricks and so forth for example.

What shipping Options do you have ?

You can choose Royal Mail - for free over the limit, or 1st class Royal Mail post.

Or you can choose premium option from UPS, this is an excellent service where you will receive the tracking information on your package.

Where is my Order ?

UPS Tracking info will be added to your order once dispatched and so you can track it, we advise having an account set up online makes this much easier.

Royal Mail and Free post is not trackable and no details will be added to your order with this option.

Can I use a drop box like UPS Access points for delivery ?

If you chose UPS you can select from 40,000 access points where your item can be delivered to any drop off point of your choice - then you can collect it when your ready - perfect if you might be out or you want to maintain a surprise !

What is your position on International Shipments outside of the UK ?

We offer the option to ship to USA, Canada & the EU, other countries available on request. Please be aware that any local taxes and customs due will need to be settled in the destination country, we are unable to take responsibility for the local taxes . Please check in your own country the local rules.

 What Gift Wrap options do you have ?

 We offer individual boxes for soaps - one per soap - we also have a very lovely gift set box for 6 soaps. Our standard packaging when you order a gift set item is in our trademark white hand stamped boxes wrapped in premium kraft paper....however when bigger heavy items are combined on orders that do not fit in our white postal boxes we may use bigger brown boxes.

If you have any special requirements please email us immediately after ordering, as some of our customers do know, we might start packing it as soon as it comes through !

When will you send my order ?

We do our best to dispatch all Royal Mail items Monday to Friday the next day, if your order lands early morning you might catch us before Royal Mail collects.

Similar for UPS - we have daily collections, so it just depends if it catches the cut off, however UPS will provide tracking and it will be within a few days.

How do I Pay ? 

When you reach the checking out page, initially you will have the option of express payment via PayPal or Apple Pay ( you do not need a Paypal account )

If you log into your Chateau Du Savon account then you can pay direct online with any card of your choosing. 

If the box "check out" is in grey and not clickable, then please log in as you will have an account set up already.

All major cards are accepted.