FAQ's

We love to offer our customers "random acts of kindness" so every day we pop in free stuff to certain orders, its just what we do! Check out our Discount & Offers page.

We are a distributor in the UK for our supplier, the supplier is responsible for all CPNP regulatory administration, the name and address of the supplier for all questions is:

Foufour Entreprise

130 / 190 Av de la Rasclave
Z.I. St Mitre
13400 AUBAGNE
France

We are a low waste / paperless business, The Ingredients for all naked soap products are listed online, and should be checked at the point of purchase, if you would like a copy please print or screen shot the listing for your own records. If you request a list to be sent with your order we will gladly do so.

We are an Eco-business focused on environmental sustainability through our whole supply chain, on that basis we don't sell hard plastics that do not recycle. 

We do not use any plastic / bubble wrap / non recyclable material, all material will be able to be placed in your kerb side collection boxes.

Packaging will be cardboard, tissue paper, void fill, corrugated paper, paper tape, paper address labels etc, all items can be recycled and nothing will be wasted.

We do all we can to ensure our suppliers only ship in cardboard and recycled materials, and this is the case in 99% of cases. Any plastic cello wrap we do experience is recycled into eco-bricks and so forth for example.

You can choose Royal Mail - for free over the limit, or 1st class Royal Mail post.

Or you can choose premium option from UPS, this is an excellent service where you will receive the tracking information on your package.

If you chose UPS you can select from 40,000 access points where your item can be delivered to any drop off point of your choice - then you can collect it when your ready - perfect if you might be out or you want to maintain a surprise!

We offer the option to ship to USA, Canada & the EU, other countries available on request. Please be aware that any local taxes and customs due will need to be settled in the destination country, we are unable to take responsibility for the local taxes . Please check in your own country the local rules.

UPS Tracking info will be added to your order once dispatched and so you can track it, we advise having an account set up online makes this much easier.

Royal Mail and Free post is not trackable and no details will be added to your order with this option.

We offer individual boxes for soaps - one per soap - we also have a very lovely gift set box for 6 soaps. Our standard packaging when you order a gift set item is in our trademark white hand stamped boxes wrapped in premium kraft paper....however when bigger heavy items are combined on orders that do not fit in our white postal boxes we may use bigger brown boxes.

If you have any special requirements please email us immediately after ordering, as some of our customers do know, we might start packing it as soon as it comes through!

We do our best to dispatch all Royal Mail items Monday to Friday the next day, if your order lands early morning you might catch us before Royal Mail collects.

Similar for UPS - we have daily collections, so it just depends if it catches the cut off, however UPS will provide tracking and it will be within a few days.

When you reach the checking out page, initially you will have the option of express payment via PayPal or Apple Pay (you do not need a Paypal account).

If you log into your Chateau Du Savon account then you can pay direct online with any card of your choosing. 

If the box "check out" is in grey and not clickable, then please log in as you will have an account set up already.

All major cards are accepted.